Refund policy

No-Refund and No-Return Policy for Digital Goods

Last Updated:22/11/23

Dear Valued Customer,

At Kamille Wenneberg, we appreciate your support and trust in our digital products. We are committed to providing you with high-quality digital goods, including PDF knitting patterns, to enhance your creative projects.

Our No-Refund and No-Return Policy:

Please be informed that due to the nature of our products, which are exclusively digital goods available for immediate download upon purchase, we do not offer refunds or accept returns. All sales are considered final once the transaction is completed.

Why No Refunds or Returns?

Our digital products are designed for instant access and use. Once you have downloaded or accessed the digital content, it cannot be returned. This policy is in place to protect the integrity of our digital goods and the efforts put into creating them.

Customer Support:

While we maintain a strict no-refund and no-return policy, we are committed to providing outstanding customer support. If you encounter any technical issues with your digital download or have any questions or concerns, please do not hesitate to contact us at Kamillewenneberg@gmail.com. We are here to assist you and resolve any issues promptly.

Terms of Use Agreement:

By making a purchase on our webshop, you agree to our Terms of Service, including this refund and return policy.

Changes to the Policy:

We reserve the right to modify or update this no-refund and no-return policy at our discretion. Any changes will be posted on this page, so please review this policy periodically.

Thank you. We appreciate your understanding and look forward to continuing to serve your digital goods needs.

Sincerely, 

Kamille Wenneberg